FAQ

          General Information Concerning Independent Bookstores

How does Hearthside calculate prices for the books that they sell, and why is it higher than places like Amazon or Costco?

Retail prices for books are determined by the publisher and are then printed on the books themselves.  Even at full price, the profit margin on books is one of the lowest in the retail industry, which means that booksellers have to sell more books than say, souvenir shops need to sell t-shirts to make the same profit.  Online retailers and large stores can afford to sell books below the printed price because they sell at a much higher volume, or don't have to rely on the profit from books with the many other products that they sell. Online retailers also don't have to manage a physical storefront or all of its associated expenses.

Why should I support my local bookstore?

When you purchase local, more of your money stays in the community.  Not only that but you'll be directly supporting the many services that a brick and mortar bookstore provides. 

For example:

  • a variety of great events and programs (i.e. book release parties, author presentations and signings, Galley Rally) that are not only fun and interesting, but also support local authors.
  • A helpful staff that loves to answer questions and give recommendations.
  • The opportunity to spend some time physically browsing through the shelves for your next great read, and actually handle the books before you purchase them. 

 

At Hearthside, we truely appeciate the support we receive from the community of Juneau, it is because of you that we can say that we've been serving Juneau's readers for over 40 years!

          General Information Concerning Hearthside Books & Toys

What are your hours?

See our current store hours here.

Do you sell used books?

Hearthisde Books & Toys is a retail bookstore, which means we only sell new books.

Do you sell maps?

We do carry some maps.  We try to keep a decent collection of Inside Passage and Alaska maps in stock.  We also carry the Alaska USGS topographical maps.  We sometimes have a small collection of folded road maps, but with the incursion of the phone GPS there are just fewer and fewer publishers printing them.  If you need a particular road map that we don't have in stock, let us know about 3 weeks before your trip, and we'll look and see if there is one available.  We do carry road atlases and travel guides, including the Milepost. Unfortunately, we do not have ship's charts. 

Are you associated with the Hearthside Books in the Nugget Mall? ...Downtown?

Both Hearthside Books in the Nugget Mall, and Hearthside Books Downtown are owned by Brenda Weaver.  The staff go back and forth, the stock goes back and forth.  For all intents and purposes they are the same store in every way but geographically.  In fact, they are so interconnected, that our inventory system doesn't differentiate between the two.

Can you tell if the book I'm looking for is at your other location?

Our inventory system is shared between the downtown store and the Nugget mall, which means that whenever we look up an item and see that the inventory shows that we have one on hand, the only way to know which store that item is at, is to physically search the shelves.

How can I get a job at Hearthside Books?

Drop off a resume at either store, and we'll make sure it gets to the right person.  All employees start at the Nugget Mall store.

I'm a local author and I don't see my name on your list of local authors.  How do I get on the list?

Email a current bio, picture, and a list of your books that are currently in print to service@hearthsidebooks.com.

       Concerning Special Orders

Can I preorder a book with you?

Yes, please!  We love preorders! They take some of the guesswork out of trying to buy things Juneau wants to read.  You can place a preorder in the store, or on the website, just let us know that you are aware of your book's due date (or else we'll call and doublecheck that you know your book won't be in for a couple months) and we'll give you a call when it comes in to remind you that it exsits.  You can preorder board games, too.

What if Hearthside doesn't have the book I want in stock?

We would love to special order your book for you!  We can order most anything that is still in print.  Don't be frightened by the term, Special Order, it's just Hearthside lingo for "book we are ordering for a particular customer". 

How long will it take for my special order to get in?

Most special orders take about 10-14 days from order placement to book arrival.  Gift, toy, and game special orders will take longer.

Is it more expensive to special order a book?

A special order doesn't cost you any more than if you had picked the book up off the shelf; we pay the shipping to Juneau and we'll give you a call when it arrives.

How much does Hearthside love special orders?

We love special orders!  We love that it makes us feel like we're providing a service to the community, and that the community cares enough about having a real bookstore around to order from us.  Special orders can also alert us to great new books that we may have missed while flipping through publisher catalogues.

I'm trying to order books for my school/organization/government agency.  Can I order through Hearthside?  What does that cost?  Who do I contact?

We are happy to order for educators, organizations, and agencies. We offer a discount to schools and teachers, and for volume orders.  Email orders@hearthsidebooks.com for more information.

       Concerning Events

I'm an author and I would like to have a signing/give a presentation at Hearthside.  Who do I contact?

Contact Brenda (the owner) directly: hearthside@hearthsidebooks.com or (907)789-2164.  Please contact us at least 3 weeks before any proposed event date.

Will Hearthside sell books at my event?

You may see us around town selling books at events put on by other organizations.  If you would like us to sell books at your event, send an email to hearthside@hearthsidebooks.com at least 3 weeks before the event. (earlier if the books you would like us to sell are published by a University Press)

       Concerning Tickets

What events are you currently selling tickets for?

We do not sell tickets through our website, so we do not have a list of our current tickets online.  We do post a list at both stores for your perusal.  If you are looking for a particular event, give us a call, and we'll let you know if we have tickets.

Can I sell tickets for my event at Hearthside?

Scroll to the bottom of the tickets page to see our policy and download a ticket intake form.


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